Support
Questions, problems or ideas: email support@kyntra.fit. Tell us your phone model and what you were doing, and we'll get back to you.
Your data
Export your data
In the app, go to Settings, Account, Export my data. You get a file with your workouts, plans and settings that you can save or send. You need to be signed in and online.
Delete your account
In the app, go to Settings, Account, Delete account, then type the word shown to confirm. Your workouts, plans, settings and sign-in are removed from our servers and from your phone. Gyms and machines you added to the shared lists stay for other people, without your name on them. This can't be undone.
The privacy policy explains what we keep and why.
Questions
Does Kyntra work without a connection?
Yes. Every set is saved on your phone first, so you can log a whole workout with no signal. Only signing in, gym suggestions, export and deleting your account need a connection.
How does backup work?
When you are signed in, Kyntra backs your workouts up in the background whenever you have a connection: when you open the app, when the connection comes back, and every so often while the app is open. A workout shows "Backed up" once it is saved to your account. If something hasn't backed up for 3 days, the app tells you. Sign in on a new phone and your workouts come back.
How do I add a gym?
Tap the gym at the top of the workout to open Choose gym. Pick a gym from the suggestions, or tap Add gym and enter its name, street, city and country. A new gym is saved for you right away, and becomes visible to others once it can be confirmed as a real gym. You need to be signed in to add a gym.
How do I switch between kg and lb?
Go to Settings, Weight unit. Sets you have already logged keep the unit you entered. You can also switch the unit next to the weight while you log a set.
How do I change the language?
Go to Settings, Language, and choose English, Español, or System to follow your phone. Dates and numbers follow your phone's region.
Report a security problem
If you find a security problem in the Kyntra apps or our server, email support@kyntra.fit with "Security" in the subject. Include what you found, the steps to reproduce it, and what an attacker could do with it.
- Please don't open a public issue, and don't access, change or delete other people's data to prove a point: a request against your own account is enough.
- Out of scope: services we use but don't run (Apple, Google, Microsoft Azure; report those to them), denial of service, load or spam testing, social engineering, and findings from automated scanners with no shown impact.
- We aim to confirm we received your report within 3 working days, and we'll tell you when it is fixed. We credit you if you want to be named.
- Please give us reasonable time to fix a problem before you disclose it. We will not take action against good-faith research that follows this policy.